Frequently Asked Questions

TO SECURE AN EVENT

1. After reviewing the décor and pricing gallery, submit a balloon décor inquiry using the “Request a Free Estimate” button. 
2. Balloon Euphoria will contact you via email within 48 hours to provide a general estimate or schedule a free 30 minute phone consultation to confirm event details including budget, colors/themes and installation window.
3. Estimates expire after 48 hours of receipt and pricing is subject to change thereafter.
4. Once the estimate is accepted, a formal contract and invoice will generate.  A 50% non-refundable retainer/deposit  is required to secure event décor and requested date within 48 hours of accepting an estimate.  
5. Expiration of an invoice forfeits event slot. The remaining balance must be completed no later than 14 days before date of service, delivery or pick-up.

ESTIMATES

The estimate is based on information provided from the client regarding project requirements. Actual cost may change once all project elements are finalized or negotiated. Prior to any changes of cost, the client will be notified. Estimates are valid for 2 days  and are finalized with an invoice upon acceptance and receipt of contract. 

INVOICES

A 50% non-refundable retainer/deposit  is required to secure event décor and requested date within 48 hours of accepting an estimate.  Expiration of an invoice forfeits event slot.

The remaining balance must be completed no later than 14 days before date of service, delivery or pick-up.

For schools, organizations, and corporations, we understand a check may need to be processed for payment. If a payment cannot be made before the event date, a signed promise to pay contract will be required at booking. 

RUSH ORDERS

• Each décor creation is customized specifically per client and at least 14 days is preferred to provide you with the right colors/kinds of balloons for your event and/or additional props. 
• If a rush order is requested (less than 14 days before the event date), a rush fee of $50 or 10% of the total invoice over $500 and the non-refundable balance must be paid in full the day of booking or date will not be secured.  Please note a short turn around may not be available for certain items.  

 Cancellation Credit Policy & Rescheduling

• ALL SALES ARE FINAL.  We do not offer refunds or exchanges for any reason. 
• All cancellation requests must be made in writing and postmarked within the guidelines of contract agreement. Cancellations CANNOT be made after installation or equipment delivery is completed.
• Orders cancelled  7 calendar days prior to a scheduled delivery/installation date are eligible for a 100% cancellation credit for your next event, equal to total payments made.
• Orders cancelled less than 7 calendar days before the delivery/installation date will receive a cancellation credit of total payments made minus supplies used. 
• The cancellation credit will need to be used within 6 months (180 days) of the initial event date or the  50% non-refundable retainer/deposit will be forfeited. The remaining balance will be held for an additional (180 days) before all payments are forfeited.
• If Balloon Euphoria has to cancel service for any reason before the event due to our own circumstances, a 100% refund will be given within 7 business days, or  the client has the option to receive a credit for future services. 
• REFUNDS ARE NOT ISSUED IN THE EVENT OF A WEATHER-RELATED ISSUE OR NATURAL DISASTER MAKING IT IMPOSSIBLE TO DELIVER. You will be given the option to reschedule your order within the next 365 days from the original delivery/installation date at the convenience of Balloon Euphoria, LLC without any additional fees.    

VIRTUAL MOCK-UPS

Virtual mock-ups provide a visual for the design of your event prior to set-up. This service is complimentary for booked events per request of the client. Virtual mocks-up can only be requested up to 10 days before the event date.  

SITE CONSULTATIONS

Phone consultations are available at no charge. On-site consultations may be requested after completing the Hold The Date agreement and by appointment only. The on-site consultation allows for a 1 hour visit in which venue rules, design and color options will be discussed.  Additional travel fees will apply for locations more than 50 miles outside of the service area.

Each order requires a minimum order amount to obtain delivery and installation. The order minimum is based on mileage from Houston, TX 77047. 

DELIVERY

$250.00   minimum delivery < 10 miles 

$500.00   minimum delivery > 15 miles

$750.00   minimum delivery > 25 miles

$1000.00 minimum delivery > 50 miles

$1500.00 minimum delivery > 75 miles

$3500.00 minimum delivery > 100 miles

$25     Minimum purchase not required and subject to availability within 15 miles of 77047. 

INSTALLATION

$75        Balloon Decor Only

$150      Backdrop Designs with Balloons

$100      Outdoor Balloon Decor Only

$150      Outdoor Backdrop Designs with Balloons

INSTALLATION

A 2 Hour Minimum is required for installs up to $800.  A 3-4 Hour Minimum access may be required for larger jobs over $800 in the venue or room in which the event will take place.  The delivery and set up fee will vary depending on the complexity of the set-up which may require additional  work hours, travel time, truck rental and staff. 

• Access to the event location and client provided backdrops must be secured and confirmed by the client to ensure timely set-up.  Balloon Euphoria, LLC will arrive on-site within 30 minutes of the installation time unless otherwise specified.
• Balloon Euphoria, LLC cannot be held responsible for delays or incomplete décor if a reasonable amount of time is not allowed to complete décor service.  
• Please restrain young children and animals while decorator is onsite to avoid any incidents.
• Many of the balloons will arrive inflated, but there may be times an electric outlet is required to complete the design. We’ll coordinate with you as to the best scenario for your event.  We want your designs to look its absolute best!  

Outdoor Installation Disclosure:

Balloon Euphoria, LLC  WILL NOT GUARANTEE ANY OUTDOOR DÉCOR.  Though steps will be taken to minimize the effects of outdoor elements, despite best efforts and use of the most quality balloons in the industry, outdoor décor is subject to damage by the weather.  In direct sunlight, balloons will expand and may burst within hours. In cold environments, balloons may deflate quickly.  Darker colors change faster taking on a velvety texture, clear balloons will become cloudy and foil balloons subject to the outdoors and will not last as long.  

Additional installation fees will apply to all outdoor décor.

Heat in Texas can be extremely dangerous and we care about the safety of our employees. Balloon Euphoria, LLC will not offer balloon décor for events that are both outdoors and in unshaded areas.

Removal

A breakdown and removal fee is charged when we return to the event site to collect any framework and embellishments owned by Balloon Euphoria, LLC. 

• We will strike the balloons only if the client opts to dispose of them. Otherwise they will remain on site.
• The client is fully responsible for providing timely access to the event area for the collection and clean up. Should all equipment and materials not be available at the event location, the client will be responsible for replacement costs. 
• Some designs can be created on “single-use” framework, thus allowing the customer to waive the breakdown fee and dispose of the balloons themselves.  
• All re-usable equipment, including but not limited to embellishments, frames, backdrops, lighting, poles, fabric, etc., are the property of Balloon Euphoria, LLC and must remain onsite for pickup at a specified time and date. 
• Please do not attempt to break down the equipment should you decide to strike the balloons to avoid any damage.
• Leave on site in designated location for pick up. Individual rental items that are picked up from the studio, such as marquee characters, require a deposit which will be returned as long at the item is brought back in the same condition in which is was rented.  

Breakdown & Removal Fee:

• $0        Breakdown & Backdrop removal before 10pm & next day after 9am 
• $100    Breakdown & Backdrop removal after 10pm & next day before 9am
• $25      Same day Balloon strike only before 10pm & next day after 9am
• $50      Next day Balloon strike only after 10pm & next day before 9am

Rush Fee:

          Subject to availability

$50   Installation orders placed less than 14 days before the event date or less than 7 days before         

          pickup date. Full payment is required the day of booking and a percentage of total cost.. Full 

          payment must be made the same day of booking no later than 7pm or order will not be      

          completed.

Click Here for Organic Grab & Go Disclosures

• Our professional quality balloons are air-filled with a machine and will not float, however, most arrangements can last several  months in an indoor, climate controlled environment away from direct sunlight. 
• There are times the designer will recommend a special, non toxic exterior solution to increase the shine and longevity of your balloons to prevent them from appearing dull as quickly. You will want  to avoid touching the balloons once the solution is applied. (additional fees apply)
• Because we cannot ensure the quality, nor speculate about the longevity of balloons not provided by Balloon Euphoria, LLC, balloons purchased by clients, including amazon kits will not be used.   It is more time and cost effective for you to order the balloon décor from us using our balloons. 

Helium — We do no offer helium-filled designs due to the high cost and supply storage associated with acquiring helium in the current market. Many helium designs can be adapted to air-filled designs which last longer and offer unlimited décor possibilities.  

We use the highest quality professional balloons to provide best results, but cannot guarantee balloons won't pop. Taking photos of the décor soon after delivery is strongly encouraged.  Balloon Euphoria, LLC ensures your arrangement is in good standing before exiting the premise after set up.  If we pop your balloon, it will be replaced at no charge or a refund will be issued if we are unable to get a replacement in time. 

Should balloons pop once we leave the premise, Balloon Euphoria, LLC is not responsible for replacements. Common culprits are people, the elements (weather, direct sunlight, etc.) and sharp objects. The client holds no expectation of repairs, replacements or refunds.   

Client has spent a satisfactory amount of time reviewing designer’s work and has a reasonable expectation that the designer will perform the services in a similar manner & style that may not be exact; especially with organic designs.

Balloon Euphoria, LLC does not use balloons provided by the client. 

Balloon Euphoria, LLC will use reasonable efforts to ensure client’s desired services are produced in a style and manner consistent with the designers current portfolio and make best efforts to incorporate any reasonable suggestions made by the client. However, client understands and agrees that:

• Every client is different, with different tastes, budgets, and needs.
• Balloon Euphoria, LLC services are a subjective art and designer has a unique vision, with an ever-evolving style and technique.
• Designer will use its artistic judgement when providing services for client, which may not include strict adherence to client’s suggestions.
• Although designer will use reasonable efforts to incorporate client’s suggestions and desires when providing client with the services, designer shall have final say regarding the aesthetic judgment and artistic quality of the services. 
• We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate. 
• If client is not satisfied with final product, Balloon Euphoria, LLC reserves the right to make changes at our discretion. 

Décor Changes

All color and or design changes will need to be requested no later than 14 calendar days before the date of  service.  Additional cost will apply if the client still requires a color or design change after the 14 calendar day time frame. 

On-site Changes

Our mission is to make you and our balloons look great. If we are unable to complete the décor as designed and planned due to unforeseeable circumstances at the event venue, or due to client preference, we will assess a change fee if we incur any additional labor or material expense as a result of such changes. Venue Rules and regulations of all event sites are the responsibility of the client. The client shall provide a copy of all pertinent rules to us prior to securing our services. 

The client operates/uses the equipment at his/her own risk. The client assumes all risk of injury, illness, damage or loss that might result. Balloon Euphoria, LLC shall not be liable for any damages arising from personal injuries or damage sustained by the client or any minors under their care as a result of any and all activities related to the rental, operation and use of equipment by Balloon Euphoria.

The client agrees that he/she will indemnify and hold harmless Balloon Euphoria LLC for all personal injuries, property damages, or any other damages to any and all third parties as a result of any and all activities related to the rental, operation or use of equipment rented. The client will also indemnify and hold Balloon Euphoria LLC. harmless from any and all claims, actions, suits, proceeding costs, expenses, damages and liabilities, including reasonable attorney’s fees arising by reason of injury, damage, or death to persons or property, in connection with or resulting from the use of equipment.

All re-usable equipment, including but not limited to frame, lighting, florals, poles, fabric, etc., are the property of Balloon Euphoria, LLC and must remain onsite for pickup at a specified time and date.

• The client is responsible for all losses due to theft, vandalism, misplacement, or damage. If our equipment is damaged, misplaced, stolen or not returned for any reason, the client agrees to be billed for the repair or replacement cost of the item(s). 
• Depending on the décor, we may be able to build décor items onto disposable equipment that can be purchased during the booking process. Otherwise, a return pickup fee for all décor items that require breakdown and pickup will apply.  
• Please do not attempt to break down the equipment to avoid damage after striking the balloons. Leave on site in designated location for pick up. 
• Individual rental items that are picked up from the studio, such as marquee characters or backdrops require a deposit which will be returned as long at the item is brought back in the same condition in which is was rented. 

As a client, you authorize Balloon Euphoria, LLC agents, employees, or representatives, to take photographs, video recordings, and/or audio recordings of you and your guests, including your name, your image, your likeness, your performance, and/or your voice (“Recordings”). You also grant Balloon Euphoria, LLC an unlimited right to reproduce, use, exhibit, display, perform, broadcast, create derivative works from, and distribute photos or recordings in any manner or media now existing or hereafter developed, in perpetuity, throughout the world.  You agree that the photos and videos recordings may be used by Balloon Euphoria, LLC its assigns and transferees, for any purpose, including but not limited to, marketing, advertising, publicity, or other promotional purposes. You agree that Balloon Euphoria, LLC will have final editorial authority over the use of the photos and video recordings, and you waive any right to inspect or approve of any future use of the photos or video recordings.  You acknowledge that you are not expecting to receive compensation for participating in the  photo or video recordings or for any future use of the photo or video recordings. You release and fully discharge Balloon Euphoria, LLC, and its employees, agents, and representatives, from any claim, damages, or liability arising from or related to my participation in the photos or video recordings or Balloon Euphoria, LLC's future use of the photos or video recordings.

Balloon Euphoria, LLC is registered and fully insured.

The right to change prices, terms and/or conditions contained herein; and or changing, suspending or discontinuing any service we offer via this website is reserved by Balloon Euphoria, LLC.  We reserve the right to cancel any event, at any time if we consider that the information contained in these Terms and Conditions are not met.

All personal information collected for booking or to process payments is kept confidential.  Information collected is used only to process orders placed directly by the customer. Balloon Euphoria, LLC will not contact customers with unsolicited promotional messages. We do not share or sell customer information with sources outside of the secure channels used to process credit card transactions, nor do we authorize our agents or partners to use this information for promotional purposes, or to sell or share this information.   

BALLOON EUPHORIA LLC USES AN ELECTRONIC SIGNATURE IN PLACE OF A HANDWRITTEN SIGNATURE ON PAPER. BY SIGNING YOUR NAME ON A SERVICE CONTRACT YOU, BEING THE LESSEE, CONTACT PERSON, LESSEE REPRESENTATIVE, OR OTHER INDIVIDUAL ASSUMING THE ROLE OF LESSEE, ACKNOWLEDGE THAT YOU HAVE COMPLETELY READ AND UNDERSTAND THIS CONTRACT AND ANY AND ALL ACCOMPANIED ADDENDUM(S). YOU UNDERSTAND THAT YOU ARE SOLEY RESPONSIBLE FOR ADHERING TO THE TERMS SET FORTH BY IN ANY SERVICE AGREEMENT AND ANY AND ALL ACCOMPANIED ADDENDUM(S).