Service Fees

• ALL SALES ARE FINAL.  We do not offer refunds or exchanges for any reason. 
• All cancellation requests must be made in writing and postmarked within the guidelines of contract agreement. 

             Cancellations CANNOT be made after installation or equipment delivery is completed.

• Orders cancelled  7 calendar days prior to a scheduled delivery/installation date are eligible for a 100% cancellation credit for your next event, equal to total payments made.
• Orders cancelled less than 7 calendar days before the delivery/installation date will receive a cancellation credit of total payments made minus supplies used. 
• The cancellation credit will need to be used within 6 months (180 days) of the initial event date or the  50% non-refundable retainer/deposit will be forfeited. The remaining balance will be held for an additional (180 days) before all payments are forfeited.

NO REFUNDS are given for any payments made towards the remaining balance of the installation order regardless of the situation. We understand situations arise that will either require the Client to cancel or reschedule their event, and although we are empathetic to those situations, we are unable to refund any payments made. When we accept an order, we begin working immediately on selecting the best design and decor needed to accomplish our goal, a Euphoric installation for your event. The retainer fee, retains Balloon Euphoria, LLC for your installation and the remaining balance is used to order any materials, supplies, as well as cover any labor, traveling expenses, etc. 

If client disputes any charges via credit card payments made, the client agrees to pay all applicable fees for lost of business expenses incurred by the business.

If Balloon Euphoria has to cancel service for any reason before the event due to our own circumstances, a 100% refund will be given within 7 business days, or the client has the option to receive a credit for future services. 

• REFUNDS ARE NOT ISSUED IN THE EVENT OF A WEATHER-RELATED ISSUE OR NATURAL DISASTER MAKING IT IMPOSSIBLE TO DELIVER. You will be given the option to reschedule your order within the next 365 days from the original delivery/installation date at the convenience of Balloon Euphoria, LLC without any additional fees.